Hospitality Essay Example for Free

Hospitality Essay I. Case Background Serving people is the foremost activity in hospitality, and being expertly served is the reasonable expectation of a guests. If theres any place where customers are likely to be paying attention to the type of service they receive, its within the hospitality industry. From restaurants to hotels, it is the job of the hospitality service provider to maintain customer happiness and satisfaction. Nowadays, it is not enough for a hospitality business to know that their guests were happy just receiving â€Å"thank you† or getting service with a smile, although it is the proper etiquette. Customer satisfaction isn’t just about the service. Satisfied customers are looking for a memorable experience and a dynamic service from the establishment they visited. Customer service begins the moment an individual calls your business, either to make a reservation or to gather information. High quality service means meeting and exceeding your guests expectations to feel warmly welcomed. While high-quality customer service requires that employees interact with guests in a friendly manner. They must perform their daily duties with a smile, responding appropriately to the guests needs. Complaints must be handled in an empathetic manner. When the guest is satisfied with his experience, the company earns revenue, return visits, new clientele and positive recommendations. One good thing if an establishment was able to exceed the expectations of the guest is customer loyalty. Customer loyalty is one of the most important keys to the restaurant’s success. Happy customers are the loyal customers. Not only is it important for a hospitality establishment to provide stellar service, but awesome products as well. A customer who has to continuously wait for a restaurant or a hotel, for example, to do their part may grow tired, no matter how loyal, and venture off to their competition. Keep customers loyal by focusing on them at all times. Customer loyalty leads to higher customer retention rate and to continuous business success even in situations where failure to satisfy customers would normally cause an early termination of business. Therefore the restaurant operation must focus not only on attracting first-time customers but also on developing long term relationship with customers. One of the negative results of an unsatisfied guest is the customer complaint. This is one thing that hospitality businesses try to avoid. Fairness is typically the biggest concern of customers who have lodged a service complaint. Because a service failure implies unfair treatment of the customer, service recovery has to re-establish justice from the customers perspective. Handling customer complaints doesnt have to always be a battle, with the right tools and responses an establishment can use complaints to their advantage. A hospitality establishment should always know how to properly handle customer complaints, this is to assure that the complaint of the guest was addressed properly and they will still be considered a repeat customer on their establishment. Giving the customers an outlet for telling the establishment about their poor experiences is one thing they could do. And make it a point to correct issues that went wrong and look into those that could stand some improvement. II. Time Context A week after the appointment of the new General Manager of Pauli’s Restaurant and Brewery, they received a comment in their corporate Web site from one of their customers. The problem takes place when one of the loyal customer experience lousy service when they dined in one Saturday night before they went into a theater and have a movie night. After experiencing that kind of service, they posted a comment in the customer feedback section of the website of the establishment so that they could address the problem immediately. III. Viewpoint In any establishment, managers should always take charge when there is problem regarding the guests. They should act immediately to the complaint of a guest to reduce the occurrence of much bigger problem that could hurt the operation of the establishment. After the manager did the first step, the staffs of the establishment should support the action of the manager to ensure that the problem can be avoided in the future. The overall in charge of the problem is the whole team in the establishment. If they don’t work and help one another, surely the problem they encounter in the past would still occur. IV. Problem Statement Pauli’s Restaurant and Microbrewery is a famous pub in the city. It has established a good position in the market. They have loyal customers who are repeatedly coming back to their establishment. The establishment operates a corporate Web site; one of its features is a customer feedback section that is sent directly to the corporate Vice President and to the appropriate general manager. Once they received a feedback from a customer where they complained about the lousy service they experienced when they dined in at the restaurant one evening. The guest was really disappointed because it is their first time to experience that kind of ridiculously slow service from the establishment usually they do not experience from their past dine in.

Hemmingway-hills Like White El Essay -- essays research papers

Writing styles changed drastically from the nineteenth to twentieth centuries. The nineteenth century had authorial intervention and authors wrote about things they had never experienced, where as the twentieth century had a lot of hidden symbols and images and writings were more generally based on events in which the authors had been a part of. Many people thought these “hard to understand writings would be a temporary phase of literature, but authors such as Ernest Hemingway wrote in such a branding way that this writing style has been a constant example of a powerful literary expression.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Hemingway was one of the best users of symbols and images. In the story Hills Like White Elephants, he has hidden symbols behind almost everything in the story. The main symbol in this story is the abortion. This is known in the story as the “simple operation.'; The whole story is about this couple that is considering an abortion. Each little part of the abortion is another symbol. The “white elephants'; showed something they didn’t want, in this case the baby. Even the smallest things, like the alcohol, symbolized old ways (beer) and something new (Anes del Toro) in the two peoples relationship.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  This story also gives you images of the happenings going on in the story. “The station between two lines of rails'; gave you ...

Public Finance as the study of income Essay

Public FinanceIntroductionAccording to Hyman, 2010, the term public finance is defined as the study of how the government through rationing the use of government goods and services and funding their resource costs affects price incentives, production possibilities, and resource utilization. In the case, the author implies that the public finance sector is wholly identified as government related, and the private sector has very little influence on its activities. Chand, 2008, defines public finance as the study of income, debt, and expenditure of the government. He then goes ahead and gives the main difference with the term private investment; that unlike focusing on the government, private funding is for an individual or institution. The study of public finance also incorporates the analysis of the various fiscal and economic policies that the government comes up with to deal with the debts taken. Therefore, the definitions by Hyman, 2010, and Chand, 2008, are in harmony with each other. In Bhatia, 2009, Public Finance is defined as the subject that discusses financial operations of the government treasury. Bhatia, 2009, offers a comprehensive definition of the term public finance by first explaining the concept of public and private goods. In this angle, he is, therefore, able to formulate a definition that allows the reader to see the rationale of public sector economics. The role of the government in the public finance sector is also said to be regulatory; being termed as the invisible hand of market forces. The author, therefore, builds up the decision logically and therefore easily comprehendible. Kennedy, 2012, offers a different approach towards the definition of public finance. Instead of coming up with her definition of the subject, she quotes existing definitions that accurately meet the demands of the reader. The most comprehensive is that of Dalton, that states that public finance is concerned with the expenditure and income processes of public authorities and the adjustment of one to the other. In total, the author summarizes the definitions and terms public finance as the activity concerned with the explanation of how governments collect revenue, incur expenditure and the administration of the tax expenditure process CITATION MMa12 l 1033 (Kennedy, 2012). References BIBLIOGRAPHY Bhatia, H. L. (2009). Public Finance. New Delhi: Vikas Publishing House Pvt . Chand, S. (2008). Public Finance, Volume 1. Delhi: Atlantic Publishers & Dist. Hyman, D. (2010). Public Finance. Boston, Massachussets: Cengage Learning. Kennedy, M. M. (2012). Public Finance. New Delhi: PHI Learning Pvt. Ltd. Source document

The Success Of A Solid Relationship - 1061 Words

It is everybody s dream to be as successful as possible and it depends on how one effectively utilizes their full potential. The successful individuals have smart decisions and keep their success strategies a secret. The major downfall for many is that people become too proud and exaggerate their achievements and success. This therefore makes individuals lose perspective on how much they have actually accomplished. Constantly repeating your success stories does not make it any real or genuine. To get forward, people must learn to use their brain s more rather than their mouths. The more organized and modest one is, the better one positions his or herself for greatness. Here are ways to quietly establish success; Build relationships; The†¦show more content†¦When things are not going your way, it is important to avoid whining, complaining and getting irate in order to increase one s levels of success. Never deal with challenges or mishaps when under immense pressure because it is in this stage that one does not think clearly or rationally. Therefore, it would be advisable to wait for the pressure to simmer down. When one is relaxed, they are better at making sound business decisions than in a panic while under pressure. Allow ideas to evolve; People should have the knowledge that success is not an event but a process. For an idea to produce the best results, one should give it more time to marinate and fully form. Again to be successful one has to be very patient and calm. Ideas require more time to refine into workable, whole and worthy concepts before they can make real sense. Many become excited about an excellent idea and immediately launch and at the end of it all do not get the anticipated results. Once an idea is fully developed, one can go public quietly right under stiff competition and allow for the best shot at success. Social modesty; To remain as trustworthy as possible, one needs to have humility. There is a lot to be said about a person who can be modest when communicating with others, especially where self centeredness is a norm of gaining confidence. When behaving this way, one is likely to compensate for their nerves ofShow MoreRelatedAnalysis Of Data Towards Efficient Waste Management1247 Words   |  5 Pagesphase of solid waste management program is the collection of solid waste. Inefficiencies in waste collection are identified. Using the data set, the efficiency in waste collection is known. It also identifies what waste comes from where and how it is collected. The waste is also classified based on the type of waste. This classification of waste helps in knowing the recyclable waste. Finally, it evaluates the success of solid waste collection programs with data analysis. 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